Return & Exchnge Policy

🔄 RETURN & EXCHANGE POLICY

Asharfi365 – Imperial Ethnic Couture

Last updated: 2026

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1. INTRODUCTION

This Return & Exchange Policy outlines the conditions under which returns or exchanges may be accepted by Asharfi365.

Asharfi365 specializes in premium wedding sherwani, Indo-Western outfits, custom-made garments, and wholesale bulk orders. Due to the nature of our products, returns and exchanges are governed by strict quality and usage guidelines.

By placing an order with Asharfi365, the customer agrees to this Return & Exchange Policy.

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2. APPLICABILITY OF RETURNS & EXCHANGES

✔ Retail Orders

Returns and exchanges are applicable ONLY for retail orders, subject to the conditions mentioned below.

❌ Custom Orders

Custom-made garments are NOT eligible for return, exchange, or refund.

❌ Wholesale / Bulk Orders

Wholesale and bulk orders are STRICTLY NON-RETURNABLE and NON-EXCHANGEABLE.

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3. RETURN WINDOW (RETAIL ORDERS ONLY)

• Return or exchange requests must be raised within 7 days of delivery

• Requests made after 7 days will not be accepted

• The return window starts from the date of successful delivery

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4. ELIGIBLE REASONS FOR RETURN / EXCHANGE (RETAIL)

A return or exchange may be considered only in the following cases:

• Manufacturing defect

• Incorrect size delivered

• Wrong product delivered

📌 Supporting images or videos may be required for verification.

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5. CONDITIONS FOR ACCEPTANCE

To be eligible for return or exchange, the product must:

• Be unused, unworn, and unwashed

• Have original tags intact

• Be returned in original packaging

• Be free from stains, perfume smell, alterations, or damage

Asharfi365 reserves the right to reject returns that do not meet these conditions.

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6. NON-ELIGIBLE CASES (NO RETURN / NO EXCHANGE)

Returns or exchanges will NOT be accepted in the following cases:

• Custom-made orders

• Wholesale or bulk orders

• Size issues due to incorrect measurements provided by the customer

• Minor color or embroidery variations

• Delay complaints raised beyond delivery timeline

• Damage caused after delivery

• Requests raised after the 7-day return window

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7. RETURN PROCESS (RETAIL)

• Customer must contact Asharfi365 within 7 days of delivery

• Clear images of the product must be shared for inspection

• Return approval is subject to quality verification

• Unauthorized returns will not be accepted

Asharfi365 will guide the customer through the approved return process.

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8. EXCHANGE PROCESS (RETAIL)

• Exchanges are processed only after return approval

• Replacement depends on stock availability

• If replacement is unavailable, Asharfi365 may offer an alternative solution at its discretion

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9. REFUND POLICY

• Refunds, if approved, are applicable only for eligible retail returns

• Refunds are processed after product inspection

• Refund mode and timeline are communicated during approval

📌 No refunds are applicable for:

• Custom orders

• Wholesale orders

• Used or damaged products

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10. SHIPPING COSTS FOR RETURNS

• Return shipping costs may be borne by the customer unless otherwise specified

• Free delivery benefits apply only to initial retail order dispatch

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11. QUALITY CHECK & FINAL DECISION

All returned products undergo a quality check.

Asharfi365 management holds the final authority in approving or rejecting any return, exchange, or refund request.

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12. MISUSE & POLICY ABUSE

Asharfi365 reserves the right to refuse future orders from customers found misusing the return or exchange policy.

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13. POLICY MODIFICATIONS

Asharfi365 reserves the right to update or modify this Return & Exchange Policy at any time without prior notice.

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14. ACCEPTANCE OF POLICY

By placing an order with Asharfi365, the customer confirms that they have read, understood, and accepted this Return & Exchange Policy.